Frequently Asked Questions
Everything you need to know about shopping with Temperley London
What is the standard delivery time for international orders?
We offer worldwide shipping via DHL Express. International orders typically arrive within 3-5 business days, depending on customs clearance in your specific region.
Can I return an item if it does not fit?
Yes, we offer a 14-day return policy for all full-priced items. The garment must be in its original condition, unworn, and with all Temperley London tags still attached.
How do I ensure I am ordering the correct size?
Each product page features a detailed 'Size Guide' with specific measurements. As our collections often feature intricate tailoring, we recommend comparing your body measurements against our guide for the best fit.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible financing.
Do you offer alterations for evening gowns and bridal wear?
While we do not offer in-house alterations for online orders, we can provide recommendations for specialist tailors familiar with our delicate fabrics and intricate beadwork.
Are duties and taxes included in the checkout price?
For orders to the UK and USA, duties are included. For other international destinations, duties and taxes are calculated at checkout so there are no unexpected charges upon delivery.